Support Knowledge base
Getting Started
Sign-up and Registration
Internet browser queries
FAQs
- Platform not viable is showing, with no options below
- I've just joined, when will I get a survey?
- How can I get more surveys?
- Are surveys a waste of time?
- Help, I keep screening out / quota failing / duplicated
- Help, I completed the survey but it's not marked as completed
- Does being under 18 make a difference?
- What is a relevantid error?
- What is a paused survey?
- Are incentives taxable?
- Why did I get a Membership policy reminder?
- What are the profile questions for, and where do I find them?
- How many surveys can I expect to get?
- How do online surveys work...(just the basics)
- I've referred people but my account balance hasn't gone up?
- Why aren't I getting any surveys?
- I did a survey through till the end and it has not been recorded as "Completed" in my history
- I did a survey and it redirected me back to Octopus immediately
- How long does the redemption process take?
- Are my bank details safe?... Do you offer PayPal?
- How does the referral process work?
- When will cash redemptions be processed?
- Why are different balance amounts showing?
- How to Take a Screenshot on Any Device
- I can't send to the verification/confirmation number
- I'm a member of other survey suppliers, how does this affect me?
- Help! Registering for a new account isn't working