Terms of Membership
Every Octopus Group member agrees to abide by the following terms of membership:
- Members must abide by all the terms listed as a condition of your membership.
- Members may never use more than one mobile phone number or sign-up for more than one membership.
- Members may not provide their account username and password to other persons.
- Members must always provide truthful and accurate information to Octopus Group
- Members must never intentionally provide misleading or false information in relation to Octopus Group.
- Members must always act in good faith and be truthful when participating in research activities directed through Octopus Group. Members agree to take a considered approach to their activities for the benefit of research at all times.
- Members must update their records within reasonable time when requested. Octopus Group may on occasion issue email reminders to this effect.
- Members accept that if they are inactive for a period of 3 or more months their account may not be selected for activities.
- Members accept that if they are inactive for a period of 12 months all membership details may be deleted from our system.
- Members must be polite and reasonable when communicating with Octopus Group Support Services.
- Members agree that all information and content that you read or see is private and confidential and cannot be shared or distributed with anyone else.
Terms of Service
Eligibility
All active Octopus Group members in Australia and New Zealand have a rewards account and are eligible to earn money* and participate in the program.
* All financial denominations listed will be in the country of origin. I.e. New Zealand member accounts can consider all currency mentions as NZD.
The account holder is the only individual authorised to use his/her rewards account. Any use of the account by individuals other than the account holder is considered unauthorized use and may be grounds for termination and forfeit of rewards.
Octopus Group Enterprises reserve the right to terminate account holder membership and rewards program participation if a account holder violates these rules or any other rules of membership.
Upon registering with Octopus Group Enterprises you agree to be bound by our Terms and Conditions. Octopus Group Enterprises reserves the right to amend or terminate these Terms and Conditions at any time without prior notice, any amendments of which will be posted on the Octopus Group website. A member's subsequent use of the Octopus Group website constitutes your acceptance of these amended Terms and Conditions.
Membership
Before being able to participate in the Octopus Group Rewards Program, you must complete a registration form to become a member. All information will be stored in accordance with our Privacy Policy.
To be a member of Octopus Group and perform activities via Octopus Group, you must be located in the country registered in your account and be aged 15 and over. If you are under the age of 18 you must obtain your parent's or legal guardian's consent before you register as a member.
A member must have continued access to an Australian mobile telephone number (for AU members) or New Zealand mobile telephone number (for NZ members), that is attached to a physical of electronic sim, that is able to send and receive sms messages, to register, to redeem and remain a member of Octopus Group. Virtual numbers are not permitted
Octopus Group reserves the right to send communications via email, mobile phone, phone app and sms to its members.
Termination of Membership
To ensure a fair and secure experience for everyone, please adhere to the following account guidelines:
- One Account Per Person: Each member is strictly limited to one individual account
- Account Maintenance: We reserve the right to suspend or terminate a Member's account at our discretion, at any time, and without prior notice
Grounds for Termination
while we may close an account for any reason, common grounds for termination include:
- Policy Violations: Any break of our Terms and Condtitions
- Duplicate Accounts: Maintaining more than one account per member
- Inactivity: A consisten lack of participation in available online surveys
- Innacurate Contact Data: Providing an invalid mobile number or email address
- Fradulent Activity: Submitting false survey responses or engaging in any form of deceptive behavior
- Misinformation: Providing fake documents or falsified personal information
- Email Interference: Marking official Octopus Group emails as spam
Member accounts may be unsubscribed in the event of bounced email notifications and/or notifications of complaint emails. Note: Complaint emails are often issues by email providers when emails are flagged as spam or junk.
Memberships that have been terminated, either by member request or if membership is revoked, will forfeit any funds remaining. Individualys whose membership has previously been revoked are ineligible to apply for membership.
Terminations from Surveys
When participating in surveys, several outcomes can lead to termination:
Complete: This status is achieved when a member successfully satifies all survey qualification criteria and provies responsees to all required questions.
Screenout: This occurs when a member does not meet the predetermined survey qualification criteria and is redirected out of the survey prematurely.
Quotafull/Quotafail: This signifies that a respondent, although initially qualifying based on their profile, is screened out because the specific demographic or behavioral group to which they belng has already attained its predetermined target number of completed responses.
Duplicate/Quality Fail: This applies when a member has previously attempted the survey (either through Octopus Group or another survey panel provider) or when the member's responses indicate a failure to adhere to data quality standards. This includes, but is not limited to:
- Speeding:Completing a survey in an unreasonably short timeframe, suggesting the member did not read of answer questions with due care
- Straight lining:Providing identical or near-identical answers for a series of a rating scale questions
- Bad Verbatims: Providing gopen-ended text responsees that are irrelevant, nonsensicaal, too brief for the requirement, or fail to address the question posed
- Quality Check Question:Failing to answer a designated quality assurance uestion in the required mannner
These termination types are inherent to all survey research conducted. Octopus Group acknowledges that the termination for any reason other than 'Complete' can occur frequently and understands the potential for frustration. Wwe are commited to continually striving to maximise each member's opportunity to successfully complete any survey.
Identity Verification
To safeguard members and maintain security, we make necessitate identity verification on certain occasions, including but not limited to:
- Upon the redemption of rewards
- If a member's membership is identified as suspicious
Verification Procedures
1. Australian Members: Document Verification Service (DVS)
Octopus Group employs the secure Australian Government Document Verification Service a technology utilised by prominent financial institutions to prevent fraud and identity theft.
This mandatory, one-time setup comprises two main steps:
- The upload of a primary form of identification (Driver's licence or Passport).
- A brief biometric face capture to confirm the identity
Upon successful completion, this verification remains valid providing the members contact details are unchanged.
Only members who reside in Australia and are 18 years of age or over will be required to go through this process.
2. Alternative Verification
Members who are unable to complete the automated verification procedure will be required to participate in video meeting with an Octopus group representative. During the video meeting members will be provided with an opportunity to verify their identity.
Security and confidentiality of your Octopus Group account
The member is responsible for ensuring the confidentiality of your Octopus Group account password, and for all activities that occur in relation to your password or account. It is the member's responsibility to alert Octopus group to any unauthorized use of your password or account. Octopus Group Enterprises will not be liable for any loss or damage arising from your failure to comply with this.
Account Updates
A member's account will be updated or credited each time the member earns rewards by taking a survey. In most cases, your account will be credited upon survey completion, but may take up to 28 days. A member's account will be debited immediately each time you redeem the rewards in your account.
In the event of occasional error, Octopus Group Enterprises reserves the right to make adjustments to rewards of members accounts. Additional rewards may be added to accounts at the sole discretion of Octopus Group Enterprises.
In the future, additional methods of earning rewards may become available.
Expiration of Rewards
Rewards never expire as long as a member continues to be an active member of Octopus Group and as long as the rewards program remains in effect.
However, if a member unsubscribes from Octopus Group or if the member's membership is terminated all rewards will be forfeited. If the member allows their membership to become inactive (that is, you don't respond to any survey invitation for a period of time), we reserve the right to terminate their membership and close their account; in this case, all rewards will be forfeited as described previously.
Member accounts may be unsubscribed in the event of bounced email notifications and/or notifications of complaint emails. Complaints emails are often issued by email providers when emails are flagged as spam or junk.
If a member is suspected of dishonest or fraudulent behaviour, Octopus Group Enterprises reserves the right to terminate membership and any rewards earned.
Earning Rewards
A member can earn rewards by participating in surveys and other activities with Octopus Group.
To become entitled to a reward for participating in a reward based activity:
- the information in the member's profile must match the targeting criteria for the activity
- the end date for the activity must not have passed
- a member must:
- view and accept the notification for the activity
- progress through the survey and answer all questions asked
- reach the final page at the conclusion of the survey and follow all instructions on that page
Octopus Group Enterprises will not be liable for any loss or damage arising from a member receiving an notification after the survey end date.
Octopus Group will reward a member's time at a rate of $0.28/min based on a predetermined survey length for completed surveys. The total amount will be as quoted on the notification we send to the member.
Octopus Group reserves the right to reward non completion terminated surveys (eg screened out, quota failed). The amount will be accessible from within the members portal.
We store a record of any rewards a member has earned through interaction with Octopus Group.
We may debit or credit a member's Octopus Group account balance at any time and without notice, to rectify any payments made to, or debits from, a member's account balance which were caused by human error, technological error or any other mistake or systems failure.
If a member wishes to dispute a reward they should contact Octopus Group and describe the nature of the discrepancy. We will notify the member of the results of any investigation. Any determination made by Octopus Group is final (without affecting any of a member's statutory rights).
We may at any time change the activities that entitle a member to earn rewards; however, any such changes will be stated on our website.
A member should receive their rewards within 28 days after a survey closes. It is the member's responsibility to contact Octopus Group if their rewards are not properly credited at any time. Octopus Group Enterprises will not be liable for any errors regarding rewards if a member do not notify us within a reasonable period of time from when the error was made.
Octopus Group Enterprises reserves the right to reclaim any rewards that are redeemed in error or due to fraudulent activity.
Promotions
Octopus Group occasionally offers promotions to its members. Examples of these promotions include but at not limited to:
Monthly Boosters
Monthly Boosters are scheduled for the 1st of each montht, though they may not be offered every month. To participate members must activate the new Monthly Booster via the member portal. The promotion will be active from the date of activation until the end of the calendar month. Members must activate each new Monthly Booster separately to be eligible.
Depending on the specific promotion. The additional rewards may take up to 90 days to be credited to the member's account.
Referring People - Before 1st June 2023
Octopus Group may on occasion run a "Tell a Friend" ("Campaign"") promotion.
The Campaign will incentivise Octopus Group member referrals. The existing member is deemed the "Referrer" and the referred individual, after verifying their registration, is deemed the "Referree".
The Referree will only be identified as a referral if they have registered via the referral link, provided to them by the Referrer, available from within either the members portal or the Octopus Group mobile apps.
The Campaign rules are as follows:
- the Referrer will receive $1 for each Referree
- the Referrer will receive an additional $1 for each of the next 19 completed surveys by a Referree
- Screened out or quota failed surveys are not classed as completed surveys.
- Certain surveys will not qualify for the "Campaign", these will be notified prior to entering the survey. I.e. Internal / non-revenue generating surveys, and surveys with incentives of a value less than $1; these surveys do not qualify as completed referral surveys.
The Campaign is limited to a maximum of 100 Referree's per calendar month. The additional incentive of $1 per completed survey for the first 19 completed surveys will be awarded post survey completion.
Octopus Group may increase the maximum number of Referrees upon written agreement between the Octopus Group member and Octopus Group Enterprises.
There is no time limit imposed upon the Referree as to how long it takes to complete their first 19 surveys.
Octopus Group reserves the right to refuse or deduct Campaign incentives for survey completion from the Referrer's account if the Referree is found to be in violation any of the terms and conditions and/or rules of membership.
The initial Campaign incentive of $1 will be deducted from the referrer's account if the referred member unsubscribes or is unsubscribed by Octopus Group (for breach of membership policy or inactivity) without having completed a survey.
Funds can take up to 30 days to be credited to the Referrer's Octopus Group account.
Octopus Group reserves the right to amend and/or change the Campaign at any time.
We store a record of any rewards you have earned through interaction with Octopus Group.
Octopus group reserves the right to impose limits, at any time and without notice, on people who register via the Tell-A-Friend campaign.
Referring People - From 1st June 2023
Octopus Group may on occasion run a "Tell a Friend" ("Campaign"") promotion.
The Campaign will incentivise Octopus Group member referrals. The existing member is deemed the "Referrer" and the referred individual, after verifying their registration, is deemed the "Referree".
The Referree will only be identified as a referral if they have registered via the referral link, provided to them by the Referrer, available from within either the members portal or the Octopus Group mobile apps.
The Campaign rules are as follows:
- the Referrer will receive $2 for the first Campaign survey completed by a Referree
- the Referrer will receive an additional $1 for each of the next 23 Campaign surveys completed by a Referree
- Screened out or quota failed surveys are not classed as completed surveys.
- Certain surveys will not qualify for the "Campaign". I.e. Internal / non-revenue generating surveys, and surveys with incentives of a value less than $1, survey attempts that have been identified as invalid; these surveys do not qualify as completed referral surveys.
The current Campaign will award up to a maximum of $25 for each member referred.
The referrer incentives for the Campaign surveys will be awarded only when the survey has been flagged as completed.
There is no time limit imposed upon the Referree as to how long it takes to complete the Campaign surveys.
Octopus Group reserves the right to refuse or deduct Campaign incentives for survey completions from the Referrer's account if the Referree is found to be in violation of any of the terms and conditions and/or rules of membership.
Funds can take up to 30 days to be credited to the Referrer's Octopus Group account.
Octopus Group reserves the right to amend and/or change the Campaign at any time.
We store a record of any rewards you have earned through interaction with Octopus Group.
Octopus group reserves the right to impose limits, at any time and without notice, on people who register via the Tell-A-Friend campaign.
Referral Campaign — Maximum Reward per Referree
Bar chart comparing the stated maximum per-referral rewards: before 1st June 2023 ($20) vs from 1st June 2023 ($25). Based strictly on policy text on this page.
Transferability
Incentives cannot be transferred between member accounts.
Redemptions
A member may redeem rewards earned through their use of Octopus Group by requesting an electronic funds transfer to their personal bank account or electronic gift card.
Electronic Funds Transfer (EFT)
EFT redempions can only be deposited into Australian bank accounts (for AU members) and New Zealand bank accounts (for NZ members).
Deposits of rewards can be successfully processed only if you have a minimum of $20 in your rewards account. Redemptions above $20 can be redeemed in additional $5 increments and must be in a single transaction.
All redemption requests will require confirmation of account ownership; an sms from the registered mobile number will be required to process the request. For AU members, and additional one time identity check will be required using the DVS system see Identity Verification abbove for more details.
Allow up to 30 business days for the processing of redemption requests.
It is your responsibility to ensure the bank account information you enter, within the members portal, when requesting a redemption is accurate. The information that you enter is used to automatically transfer payments to the bank account details that you provide. Payments once made cannot be recalled and consequently, if you provide incorrect bank account information when requesting a redemption we will not be able to recover any such payments made and no further payments will be made in respect of the redemption request. Redemption requests that bounce back to Octopus Group will be reset to $0 so that the redemption can be re-submitted by the member.
The member agrees to indemnify Octopus Group Enterprises in relation to any loss or damage caused by an electronic funds transfer made in accordance with your instructions. The member will be liable for any costs associated with the provision of incorrect or incomplete details in your redemption request.
Electronic Gift Cards
Purchases of electronic gift cards can be successfully processed only if you have a minimum of $20 in your rewards account.
It is your responsibility to ensure the registered mobile number and email address in your account, within the members portal, when requesting a redemption is accurate. This information is used to automatically email you the e-Gift card you have purchased. Payments once made cannot be recalled and consequently, if you provide incorrect email address when requesting a redemption we will not be able to recover any such gift cards sent and no gift cards will be sent in respect of the redemption request.
All redemption requests will require confirmation of account ownership; an sms from the registered mobile number will be required to process the request.
Once an item has been redeemed via our online catalogue, Octopus Group is no longer responsible for any loss, damage or theft of any redeemed reward thereafter.
Gift cards are subject to the terms and conditions (policies, redemptions, expiration dates) established by the issuing retailer and are subject to change. Certain retailers and/or denominations may be unavailable.
The member agrees to indemnify Octopus Group Enterprises in relation to any loss or damage caused by an gift card purchase made from your account. The member will be liable for any costs associated with the provision of incorrect or incomplete details in your redemption request.
We will not be liable for errors made by third parties in relation to your redemption request.
Any Rewards you earn through Octopus Group do not earn interest and have no monetary value until validly redeemed. We will maintain your bank account details and debit and credit card details (if provided to us) in accordance with our Privacy Policy.
The member is responsible for identifying any potential tax liabilities that may arise through your use of Octopus Group. Octopus Group is available to you as a consumer and not a business, trading organisation or other entity permitted to register for Goods and Services Tax (GST).
We may introduce additional redemption methods for account holders in the future and details of any new redemption methods will be displayed on the Octopus Group website.
Exclusion of Liability
Octopus Group Enterprises may, at its discretion, make any changes to its rewards program or its website at any time, including the availability of any service feature, links, database, or site content without prior notice.
Octopus Group Enterprises is not responsible for any damage to a member's computer occasioned by participation in any activities associated with Octopus Group or downloading of any information necessary to participate in Octopus Group activities. We make no guarantee that any functions contained within this website or materials/content contained therein will be error-free or free of any harmful components, or that defects will be corrected.
Octopus Group Enterprises makes no warranty or representations about the accuracy or completeness of the Octopus Group website, nor is it responsible for the content of any third party website that is linked to this website.
To the extent permissible by law, Octopus Group Enterprises shall not be liable in contract, tort (including negligence) or otherwise for any direct or indirect, special, consequential or incidental damages or damages for loss of profits, loss of revenue, loss of data, lost opportunities, cost of cover, exemplary, punitive, personal injury/wrongful death, special, incidental or other consequential damage or loss of use, arising out of or in connection with the Octopus Group website or its contents or any website accessed from the Octopus Group website or any other associated website. Octopus Group Enterprises excludes all implied conditions and warranties except any implied condition or warranty the exclusion of which would be void.
Indemnity
The member agrees to indemnify, defend, and hold Octopus Group Enterprises, its employees, directors, officers, agents, and representatives from and against any and all third-party claims, demands, liabilities, costs or expenses, including reasonable attorney's fees and expenses, arising from, or related to, any breach by you of any of these Terms and Conditions or applicable law.
Jurisdiction
These Terms and Conditions are governed by the laws in force in New South Wales and you submit to the exclusive jurisdiction of the courts exercising jurisdiction in New South Wales.
Intellectual Property and Copyright Notice
Copyright (c) 2016, Octopus Group Enterprises (ABN: 99 657 650 194). All rights reserved. The copyright and the material contained in the Octopus Group website and any Octopus Group survey belongs to and remains the property of Octopus Group Enterprises. The member is not permitted to use, disclose, reproduce, copy, distribute, modify, transmit, republish (including framing any part of this website or any Octopus Group survey) or revise the contents of this website or any Octopus Group survey without the prior written consent of Octopus Group Enterprises. Neither title nor intellectual property rights are transferred to the member or any third party through the use of access to this website or any Octopus Group survey. Rather, all rights, title and interest in and to all aspects of this website and any survey accessed through Octopus Group remain the sole property of Octopus Group Enterprises.
Last Updated: 7th April 2026